This Privacy Policy describes how I Lov Guitars Inc., doing business as Vidulk (“Company”, “we”, “us”, or “our”), collects, uses, and protects information in connection with the Vidulk app on iOS and Android, the Vidulk web app at https://www.vidulk.com/app (together, the “App”), our website at https://www.vidulk.com, and the Vidulk Chrome extension. Vidulk is an AI-powered video app: it turns long-form videos and audio into short clips, and makes story videos (chat, post, comment, email and similar formats). One Vidulk account works on the phone and on the web. By using the App, the website or the extension, you agree to this policy.
The App uses video credits and image credits for AI-powered clip detection, transcription, video export, and image generation services. The App also offers subscription plans (Vidulk Unlimited) for unlimited clipping and watermark-free story videos, sold through the App Store, Google Play and, on the web, through RevenueCat and Stripe.
Information We Collect for the App
Personal Information You Provide
- Account details (if applicable), such as name and email via Google or Apple sign-in.
- Content inputs and assets you choose to upload or enter (e.g., video and audio files, video URLs from supported platforms, caption edits, story text and pictures, text prompts for AI image generation).
- Your projects, clips, edits and saved stories, kept with your account so you can open them on any device where you sign in.
- Video and image credits purchase information and usage data for AI services.
- Subscription status for Vidulk Unlimited.
- Your language preference and notification settings.
- Feedback and support messages you submit through the App.
Information Collected Automatically
- Log and Usage Data: interactions with the App, screens viewed, buttons clicked, and time spent.
- Device Information: hardware model, operating system, RAM capacity, and unique device identifiers.
- Location Information: derived from your IP address or device location services.
- App Activity: usage metrics, feature interactions, and content consumption.
- Crash Data: app crashes, system activity, and error reports via Firebase Crashlytics.
- Referral Information: referral codes and links.
- Network Information: IP address, network type, and internet service provider.
Information We Collect when you use the Website
The free tools on the website and in the Vidulk Chrome extension run in your browser. While you write and preview, the text you type, the images you add and the backgrounds you upload stay on your device and are not sent to us.
- Saving and downloading: downloading from a free tool requires a free Vidulk account. When you press “Log in to save & download” (or “Open in Story studio”), the work you made is saved as a story in your account so you can download it in the Story studio. In the Chrome extension, pressing this button opens vidulk.com in a new tab and passes your work inside the address (after the “#”, the part browsers do not send to servers); vidulk.com then saves it to your account once you sign in. Your browser may keep that address in its history. Pictures too large to carry this way are left behind.
- Premium codes: premium codes are no longer sold (since October 8, 2026). If you bought one earlier, Stripe processed the payment and passed us the email address you entered at checkout; we keep that email, the code, the Stripe session identifier, and the number of videos the code holds and has used, so the code keeps working and can be recovered. Each time a code is checked or used, we record that use (with a random identifier for the browser or extension it was used in) to detect codes shared between people, which is against our Terms of Use. A code found to be shared may be invalidated without refund.
- Website analytics: we use privacy-focused analytics that do not use cookies and do not identify you personally. They record page views and which tools and buttons are used.
Personal Information You Provide
- Account details such as name and email for account management and support.
- Purchase and subscription information processed by Apple, Google, or, on the web, by RevenueCat and Stripe (we do not store full payment details).
- Content inputs and assets you choose to upload or enter on the website or App.
Information Collected Automatically
- Log and Usage Data: traffic data, communication data, and accessed resources.
- Device Information: hardware model, operating system, and unique device identifiers.
- Location Information: derived from your IP address.
- Browser Information: browser type and version, language preferences, and settings.
- Cookies and Tracking Technologies: data collected to understand interactions and deliver content.
- Performance Data: load times, latency, and system resource usage.
How We Use Your Information
We use information to operate and improve the App, process your videos, detect clips, generate captions, export videos, keep your projects and stories in sync across your devices, provide customer support, communicate service updates, send our newsletter, and comply with legal obligations.
When you sign in to Vidulk on the web, we add your account's email address to our mailing list for product news and tips. Every email has an unsubscribe link, and you can unsubscribe at any time. We do not sell or share the list.
Video and Media Processing
When you add a video (by uploading a file or pasting a link from a supported platform), the video is stored in our cloud storage so it can be processed, edited and exported on any device where you sign in. For links, our servers retrieve the video from the platform, sometimes through a proxy network. Our servers extract the audio, send it for transcription, find the clips, and render the clips you export. Exported videos are stored so you can download them again.
The mobile app can also process some videos on the device (for example when our servers are unavailable): audio extraction, on-device speech-to-text and video export happen locally in that case. Videos you keep only on your phone stay on your phone until you choose “Sync my projects”, which uploads them to your account.
AI Features and Data Sent to Third-Party AI Services
The App uses third-party AI services, called from our servers, for these features:
- Transcription: the audio of your video is sent to OpenAI to produce a transcript.
- Clip detection and transcript cleanup: the transcript (text with timestamps) and video details (title, duration, content type, language) are sent to OpenAI.
- Clip detection without speech: for videos with little or no speech, and for long livestream recordings, video frames are sent to Google (Gemini) to find the best moments.
- AI images: your prompt is sent to Replicate to generate an image; an image you choose to enhance is sent to Replicate for enhancement.
No personal information such as your name, email, user ID, or device identifiers is included in these requests. Some processing still happens on your device in the mobile app, such as on-device speech-to-text when our servers are unavailable, on-device image enhancement, and rendering of story videos in the App and the free tools.
In the mobile app you are asked to accept the AI features before your first video is processed. On the web, the Start button states that your video is processed by AI services and links to this policy.
Third-Party Services
We integrate with third-party services to provide the App:
- OpenAI: transcription, clip detection and transcript enhancement. Audio, transcript text and video details are sent — no personal information is shared.
- Google (Gemini): clip detection from video frames for videos with little or no speech.
- Replicate: AI image generation and image enhancement.
- Apple App Store and Google Play: manage subscriptions, in-app billing, and credit purchases.
- RevenueCat and Stripe: subscriptions and credit purchases on the web, and purchase management across the App Store, Google Play and the web.
- Supabase: secure storage and management of user data and authentication.
- Hetzner: the servers that process and render your videos.
- Firebase: crash reporting and analytics.
- PostHog: product analytics to understand how users interact with the App and website, such as screens visited and features used, so we can improve the experience.
- AppsFlyer: mobile attribution and marketing analytics, used to measure which campaigns lead to app installs.
- Meta (Facebook SDK and Meta Pixel): advertising measurement and attribution for our ad campaigns, in the App and on the website. On iOS, tracking occurs only with your permission via App Tracking Transparency.
- Plausible (self-hosted): cookieless website analytics that runs on our own infrastructure.
- Cloudflare: storage of your videos, exports and images (R2), hosting of AI models, and content delivery.
- AWS SES: email delivery for feedback, support and newsletter emails.
- Sendy (self-hosted): management of our mailing list.
- Cobalt (self-hosted): media URL resolution for social media platforms.
These providers have their own privacy policies. Please review them to understand their practices.
Cookies and Tracking Technologies
Our App and website may use cookies and similar technologies to improve user experience and analyze performance.
Data Retention
We minimize data storage and retain information only as needed to provide the App or comply with law.
- Video Files: videos you add are stored in our cloud storage with your account so you can edit and export them on any device. They are deleted when you delete your account. Videos processed only on your phone stay on your phone until you sync them.
- Exports and Stories: exported clips, saved stories and AI images are kept with your account until you delete them or your account.
- Processing Assets: temporary assets used during video processing are deleted after processing.
- Account/Data Deletion: you may request deletion of your account and associated data at any time. Once deleted, it cannot be recovered.
- Credits: your purchase and usage data are stored securely and used solely to fulfill your requests.
- Subscriptions: your subscription status is managed by Apple, Google or, on the web, Stripe, through RevenueCat. We store only your entitlement status, not payment details.
Security
We use industry-standard safeguards to protect your data and credits. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access or external attacks beyond our reasonable control.
Your Data Rights
You have the right to access, update, or delete your personal information at any time. You can delete your account directly in the mobile app (Profile → Delete Account) or on the web (Settings → Delete Account), which removes your videos, clips, stories and images, or contact us at [email protected].
Children's Privacy
Our App is not intended for children under the age of 17. We do not knowingly collect or solicit any personal information from children under 17.
Changes to This Privacy Policy
We may update this Privacy Policy as our practices evolve. If we make material changes, we will provide notice in the App or by email where appropriate.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
Mailing Address:
I Lov Guitars Inc.
1102-2250 Kennedy Road
Scarborough, Ontario, M1T 3G7, Canada